This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.
Duration: 50 minutes
Price: Members £16 per learner
Non members £36 per learner
Enroll Now
Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you’ve been annoyed enough to leave a one-star review online!
Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person’s day… and with that, your company’s brand and reputation!
Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success.
This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.
When you finish the course, you will be asked to demonstrate your understanding by completing a short assessment.
Courses developed by Nimble Elearning have been certified by the CPD Certification Service and count towards your annual CPD requirement.
Objectives
After completing this course, learners will be able to:
- Understand the principles of customer loyalty and how to build it through your interactions
- Communicate more persuasively and effectively via the phone, video calls, face-to-face, and in writing
- Provide a better level of customer service by using your customer service skills ‘toolkit’
- Understand the customer complaint resolution cycle and how to deal with common customer service challenges
Topics
Topics explored in this course, Customer Service Essentials:
- Communication
- Customer service skills
- Dealing with complaints
